BOTizen can answer frequently asked questions on your company’s products, services, corporate profile, contacts and any questions that is in its knowledge database 24 hours a day, 7 days a week. This allows your company to be accessible to your customers at all times.
	BOTizen provides a form of entertainment and appealing content on your website that keeps your customers glued to your site longer. By having your customers staying at your site longer and learning more about your products and services, the chance of your customers making a purchase will increase.
	BOTizen captures the customers’ questions and needs which enable it to answer accordingly and push the relevant content in your site to the customer. Providing the information that your customers are looking for will keep the customers’ interest on your website longer and allow them to be further educated on your products and services.
	BOTizen can handle any number of customer interactions simultaneously with no additional operational cost to an organisation. BOTizen encourage longer sessions with the customers in order to foster a stronger relationship with them.
	BOTizen is your best-behaved customer support agent and will always provide consistent answers on your products and services. As the answers are retrieved from a central database, your customers will always be provided with a consistent answer and not be confused.
	BOTizen can capture the dialogue between the customer and itself for management to analyze. This enable the company to know the customers better and to understand the customers’ needs further. By understanding customer needs better, the information can be channeled into further enhancement in your products and services that can eventually increase your revenue from increased sales.
	BOTizen implements a self-service knowledge database solution that has a lower cost per incident compared to other communication tools solutions like call center and email-based solutions.