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Why BOTizen?
BOTizen is part of eCRM application where at
present we have the front-end system which allows
users or visitors to interact with Cyber-Customer
Service Agent using plain English with Text
to Speech synthesis. In addition to that, at
the back-end system we have reporting and statistical
tool where the conversation of users with our
Cyber agent will be recorded.With this raw data,
various customized functionalities can be built
around the BOTizen base engine, allowing it
to expand to incorporate decision support, data
mining, or even skill-based e-mail routing.
End user experiences:
- Empowers customers to retrieve real-time
answers
- Helping users to show various optional items
- Friendly and intuitive interface
- Personalized Responses
- Helping online users to navigate the web
site
- Providing fast and accurate answer spontoneously
- User friendly & fast response gives
easy & fun surfing
- Provide all the multimedia elements to make
surfing more interesting
Company Experiences:
- Increase revenue and reduce cost
- Improve customer satisfaction and build
loyalty
- Reduce/Eliminate email and phone backlogs
- Retain as well as attract new clientele
- Turn browsers to buyers
- Create web site " stickiness "
and encourage users to come back for more
- Improve/aid organizational decision-making
- Maintaine customers within a close-loop
methodology
- Cost-effective customer & market trend
research
BOTizen Job Functionality
The versatility of BOTizen allows it to perform
various functional duties, including:
- Sales and Marketing
- On-line Customer Service
- Web Navigation
- Interactive Messaging
- Web Advertising and Promotion - Corporate
Training
- Consultancy
- Interactive Media Broadcasting
- Slide Presentations
- Entertainment and etc.
Ultimately, BOTizen displays a distinct quality
of professionalism and hospitality, no matter
what functional task it has been assigned to.
House of BOTizen
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Agel |
Kerry Ann |
Natalie |
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| May |
Jenny |
Matilda |
Sara |
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